Memberships/Donations
Memberships and donations are non-refundable.
Events
If you need to cancel your registration for an event, please contact PCEI at least 48 hours before the start of the event. In case of an emergency where you are unable to give 48 hours notice, please contact us at info@pcei.org or (208) 881-1444.
If, in the unlikely event, of a cancellation, you may request a refund up to 30 days after the original scheduled date.
Learning Nursery Plant Guarantee
- We guarantee our plants will thrive when planted in the appropriate growing conditions and given proper care.
- If a plant fails within 30 days of receipt, we can give you a replacement plant (if available). Please contact PCEI at (208) 882-1444 or info@pcei.org to arrange for your exchange.
- This guarantee does not cover loss due to neglect, animals, winter losses, severe weather, or plants installed in soil or sun conditions other than those recommended for that species.
- For best results, water your plants immediately, store in shaded location, and plant your transplants within seven (7) days, weather permitting.
- All claims for credit or refunds must be received within 60 days of your purchase date.
- All learning nursery plants are nursery grown.
Merchandise
You may return unused and undamaged items purchased to PCEI within 30 days of receipt. If the merchandise is defective, please contact PCEI within 30 days of receipt to arrange for a return/refund. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. Ship authorized returns to the following address:
Palouse-Clearwater Environmental Institute
PO Box 8596
Moscow, ID 83843
For questions regarding our return policy please contact us at info@pcei.org or (208) 882-1444.